Terms of Service

These Terms of Service ("Terms") govern your use of the services provided by Isorun BV ("Isorun", "we", "us"), a company registered in the Netherlands. By using our website (isorun.ai), dashboard (app.isorun.ai), or API (api.isorun.ai) (collectively, the "Services"), you agree to these Terms.

1. Account Registration

To use the Services, you must create an account. You agree to provide accurate information and keep your credentials secure. You are responsible for all activity under your account.

API keys (sk_live_*) are confidential. Do not share them publicly. If you suspect unauthorized access, rotate your keys immediately via the dashboard and notify us at security@isorun.ai.

2. Services Description

Isorun provides an API for creating and managing sandboxes. Each sandbox is an isolated virtual machine. You may use sandboxes to execute code, run programs, and perform compute tasks via our SDKs or REST API.

3. Acceptable Use

Your use of the Services must comply with our Acceptable Use Policy ("AUP"), which is incorporated into these Terms by reference. Prohibited activities include but are not limited to: cryptocurrency mining, distributed denial-of-service attacks, distribution of malware, and any illegal activity.

You may not probe, scan, or test the security or vulnerability of any Isorun system, network, or service without prior written permission. Coordinated security research is welcome under our Vulnerability Disclosure Policy, which provides a safe harbor for good-faith researchers.

4. Pricing and Payment

• Sandboxes are billed at $0.041 per sandbox-hour (1 vCPU + 1 GiB RAM), metered per second.
• New accounts receive $50 in free credits.
• Usage beyond free credits requires a valid payment method via Stripe.
• Prices may change with 30 days' notice. Current pricing is always available at isorun.ai.

5. Service Level

We aim for high availability but do not guarantee a specific uptime percentage under these standard Terms. Enterprise customers may negotiate separate SLAs. We will provide reasonable notice before planned maintenance.

6. Your Data and Customer Content

• Ownership: You retain all rights to code, data, files, prompts, and any other material you upload to or generate within the Services ("Customer Content"). We claim no ownership over anything you run in sandboxes.
• Limited license to us: You grant Isorun a limited, non-exclusive license to process Customer Content solely to provide the Services to you. This license terminates when you delete the content or close your account.
• No training, no improvement: We do not use Customer Content to train AI or machine learning models, to improve our products, or for any purpose other than providing the Services you requested. We do not share Customer Content with third parties for these purposes.
• No inspection: We do not inspect, access, or log the contents of your sandboxes. Audit trail logs contain only metadata (timestamps, sandbox IDs, exit codes), not your code or data.
• Ephemeral storage: Sandbox filesystems are destroyed when the sandbox is terminated, unless you explicitly use the checkpoint feature.
• Privacy: We process personal data in accordance with our Privacy Policy, our Data Processing Agreement, and the General Data Protection Regulation (GDPR).

7. Intellectual Property

The Services, including our API, SDKs, documentation, website, and the software, designs, and infrastructure that power them, are owned by Isorun BV and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to access and use the Services for your internal business purposes during the term of these Terms. You may use our SDKs under their respective open-source licenses.

You may not, and may not permit any third party to: (a) copy, modify, or create derivative works of the Services; (b) reverse-engineer, decompile, disassemble, or attempt to discover the source code, object code, or underlying algorithms of any non-open-source component of the Services, except to the extent such restriction is expressly prohibited by applicable law; (c) remove or alter any copyright, trademark, or proprietary notices; or (d) resell, sublicense, or commercially redistribute the Services.

Feedback: If you provide suggestions, ideas, or feedback about the Services, you grant Isorun a perpetual, royalty-free license to use that feedback without restriction or compensation. Isorun owns any improvements to the Services derived from feedback.

8. Confidentiality

Each party may have access to non-public information of the other party in connection with these Terms, including technical specifications, system architecture, performance characteristics, pricing, security measures, and roadmap ("Confidential Information"). Each party agrees to: (a) use Confidential Information only as necessary to use or provide the Services; (b) protect Confidential Information with at least the same care it uses for its own confidential information of similar importance, and in no event less than reasonable care; and (c) not disclose Confidential Information to third parties without the disclosing party's prior written consent.

These obligations do not apply to information that: (i) is or becomes publicly available through no breach of these Terms; (ii) was already lawfully known to the receiving party without confidentiality obligations; (iii) is independently developed without use of the disclosing party's Confidential Information; or (iv) is required to be disclosed by law or court order, provided the receiving party gives reasonable advance notice where legally permitted.

9. Limitation of Liability

To the maximum extent permitted by Dutch law:

• Isorun's total liability for any claim arising from the Services is limited to the amounts you paid to Isorun in the 12 months preceding the claim.
• We are not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data, or business interruption.
• We are not liable for the output or behavior of code you execute within sandboxes.

10. Indemnification

You agree to indemnify and hold harmless Isorun BV, its affiliates, and their officers, directors, employees, and agents from any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) Customer Content; (c) your violation of these Terms or the AUP; or (d) your violation of any third party's rights or applicable law.

11. Suspension and Termination

• We may suspend or terminate your access if you violate these Terms, the Acceptable Use Policy, or if required by law.
• You may close your account at any time via the dashboard or by emailing hello@isorun.ai.
• Upon termination, we will delete your account data within 30 days, except as required by law (e.g., billing records retained for 7 years).

12. Force Majeure

Isorun is not liable for any failure or delay in performance of the Services due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, civil unrest, network or power outages, third-party infrastructure failures (including upstream providers, transit networks, and DNS providers), and labour disputes. Isorun will use commercially reasonable efforts to resume performance promptly.

13. Modifications

We may update these Terms from time to time. Material changes will be communicated via email or dashboard notification at least 30 days before they take effect. Continued use of the Services after changes take effect constitutes acceptance.

14. Export Compliance

You must comply with all applicable export control and economic sanctions laws when using the Services, including EU Regulation 2021/821 (the EU Dual-Use Regulation), the sanctions regimes administered by the European Union and its Member States, and the regulations administered by the US Department of the Treasury's Office of Foreign Assets Control (OFAC) and the US Department of Commerce's Bureau of Industry and Security (BIS). You represent that you are not located in, ordinarily resident in, or organised under the laws of any country or region subject to comprehensive sanctions, and that you are not on any restricted-party list maintained by the EU, the United Nations, the United Kingdom, or the United States. You agree not to use the Services to develop, produce, or proliferate weapons of mass destruction or to support military end-uses prohibited by applicable law.

15. Data Processing

To the extent Isorun processes personal data on your behalf in providing the Services, our Data Processing Agreement ("DPA") applies and is incorporated into these Terms by reference. The DPA reflects the requirements of GDPR Article 28 and includes the European Commission's Standard Contractual Clauses for transfers of personal data to third countries where applicable.

16. Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes shall be resolved by the competent courts in the Netherlands. Nothing in these Terms affects your statutory rights as a consumer under EU law.

17. Contact

Isorun BV
Email: hello@isorun.ai
Netherlands